Get help with ipDTL, hybrIP & sip.audio

Raise a Ticket or email (at) inquality.com using one of these words:
support / sales / corporate

Visit the In:Quality channel on YouTube for demos and tutorials.

Open a New Ticket

Please provide as much detail as possible so we can best assist you. To update a previously submitted ticket, please login.

Check Ticket Status

We provide archives and history of all your current and past support requests complete with responses.

Featured Knowledge Base Articles

1. Setting up a new subscription

Choosing the right type of subscription

ipDTL: If you will primarily use just a web browser on your computer to make, receive and record high quality audio calls, then ipDTL is for you. ...

Payment Options

The easiest and default way to pay for In:Quality services and products, is with a credit or debit card through the appropriate website. ...

2. Managing a subscription

How do I add or remove Usernames or features?

To add, amend, or remove Usernames included in your subscription, log into the sip.audio or ipDTL website as an admin, and click 'Global Admin'. To ...

How do I amend my customer record?

ipDTL & hybrIP: Log into the website with your admin enabled Username and password, then select 'Global Admin'.sip.audio: Log into the website ...

How do I cancel AutoPay or AutoBill?

sip.audio: Log into the sip.audio website with your account email and password, and click on 'Manage Subscription'.ipDTL & hybrIP: Log into the ...

Understanding IP Audio & SIP

Can In:Quality services run across our corporate network?

Yes, but you may need to engage the help of your network security colleagues, in order to configure the firewall appropriately. sip.audio provides ...

What ports should be open for In:Quality services?

Our devices and services are designed to be connected to any standard internet connection, to work 'out of the box'. Basic Network Requirements: ...

Diverse paths for remotes

Introduction When planning a radio remote (also known as an Outside Broadcast), it's important to consider what would happen if the connection were ...

EBU Tech 3326

The EBU 3326 Standard or N/ACIPDefinitions AoIP - Audio over IPVoIP - Voice over IPIP - Internet ProtocolEBU - European Broadcasting UnionN/ACIP - ...

Opus Audio Codec

Why we Recommend Opus for Interoperability The Opus codec arguably delivers the best audio quality and lowest delay. While the difference is ...

Get help with ipDTL, hybrIP & sip.audio

Featured Knowledge Base Articles

Loading ...